Customer service

Chatbots

Can Chatbots like Siri advance Financial Inclusion?

By Nancy Widjaja Chatbots enable customers to interact with a product or brand in ways that mimic two-way human conversations....

What Is Lost in a Digital Financial World—And How to Get It Back

By Elisabeth Rhyne This post is part of Financial Inclusion Week, a week of global conversation on advancing financial inclusion....

Good day, how may I help you?

Good day, how may I help you?

By Jitske Cnossen Cactus is one of Zoona’s largest partners in Zambia. They have a little over 50 well located...