Customer service

Chatbots

Can Chatbots like Siri advance Financial Inclusion?

By Nancy Widjaja Chatbots enable customers to interact with a product or brand in ways that mimic two-way human conversations....

What Is Lost in a Digital Financial World—And How to Get It Back

By Elisabeth Rhyne This post is part of Financial Inclusion Week, a week of global conversation on advancing financial inclusion....

Good day, how may I help you?

Good day, how may I help you?

By Jitske Cnossen Cactus is one of Zoona’s largest partners in Zambia. They have a little over 50 well located...

Customer Care at Akiba Commercial Bank

Customer Care at Akiba Commercial Bank

In April last year, KPMG released the Africa Banking Industry Customer Satisfaction Survey for banking institutions across 14 African countries....