customer-centric design

Fish market on San Gregario Street in Xochimilco, a southeastern municipality of Mexico City, one of the places we visited for our user research.

Why aren’t people saving money in Mexico?

Customer research offers insights into the drop in financial product usage in Mexico By Pablo Antón-Diaz According to the Global Findex, the...

Customer Needs Should Drive Design and Evolution of Financial Services

Customer Needs Should Drive Design and Evolution of Financial Services

Customization of products and services took center stage at European Microfinance Week 2017 By Iain Brougham A refugee settling in a new...