client protection

Is data privacy in emerging markets feasible?

Is data privacy in emerging markets feasible?

What we can learn from the EU’s General Data Protection Regulation (GDPR) By Iain Brougham Advances in how we can collect...

buying a house lessons in financial inclusion Accion

What Buying a House Taught Me About Financial Inclusion

By Ben Lebeaux For over two years now, I’ve worked for Accion, an organization that gives people the financial tools they need...

Customer Care at Akiba Commercial Bank

Customer Care at Akiba Commercial Bank

In April last year, KPMG released the Africa Banking Industry Customer Satisfaction Survey for banking institutions across 14 African countries....